We sell a range of products with a variety of different warranties. Warranties fall into 3 main groups of products.
- Refurb Products: Refurbished products come with a 3 month Return To Base warranty unless otherwise stated.
- Ex-Demo Products: Ex-Demo products generally come with remaining manufacturer's warranty. For example an Apple computer that has been used as a demonstration unit for 3 months would have 9 months of Apple warranty remaining.
- New Products: Will come with a full manufacturer's warranty. This obviously varies from product to product, but will never be less than 1 year.
Unless otherwise stated, all warranties are Return To Base. This means you are responsible for returning the item to us, we cover the costs of returning the repaired/replaced item to yourself.
If you have a problem with a product you have purchased from us, please either call or email us. If we cannot resolve the problem by phone or emai we will send you a returns form, and once you have completed it and emailed it back to us we will issue you a Return Materials Authorisation (RMA) reference code for you to return the product under. Please note we cannot accept delivery of returned items which are not labled with a valid RMA number.